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FAQ

Frequently asked questions

Common questions on booking, cancellation, what to bring, pickup, eligibility, and photos.

Booking & payment

How do I make a booking?
Pick a tour and date and fill out the reservation form. After payment or request, our team confirms your booking.
Which payment methods are supported?
We support card and easy pay (TossPay); overseas guests can also choose PayPal.

Cancellation, refund & weather

What is the cancellation and refund policy?
Refund terms depend on the tour and timing. See your booking details and confirmation email, or reach us on ChannelTalk/Kakao.
What if the tour is cancelled due to weather?
For safety a tour may be cancelled or changed same-day; in that case we offer a full refund or a reschedule.

What to bring & gear

What should I bring?
Bring swimwear, a towel, a change of clothes, and sunscreen. Snorkeling and diving gear is included.
Is equipment provided?
Yes — mask, snorkel, fins, and life jacket are included, and diving provides full equipment.

Pickup & meeting

Where is the pickup?
Pickup service is not available for Miyakojima products. Ishigakijima products include free pickup from city and resort hotels; we share the pickup time after confirmation.
How will I know the meeting point?
We share the meeting time and location the day before the tour via KakaoTalk/email. For products that include pickup, we also share the pickup time.

Swimming, kids & health

Can I join if I can't swim?
Life jackets let non-swimmers join snorkeling, and trial diving includes a one-on-one instructor.
Can children or older guests join?
Each tour has an age guideline; guests over 60, pregnant guests, or those with health concerns should consult us first.

Photos & follow-up

Are photos included?
Most ocean tours include underwater and drone photos, shared via KakaoTalk/email after the tour.
Is there any follow-up after the tour?
On confirmation and completion we share the next steps and photo timeline, with further questions on ChannelTalk/Kakao.